Cancellation and Booking Policy
Booking Information
We highly recommend bookings are made online to secure your spot. Please keep in mind, we cannot guarantee your spot if you show up without booking. Go to ‘Timetable” and book.
For yoga and mat Pilates classes, please bring your own yoga mat. This will ensure that you have a comfortable and hygienic surface to practice on. If you do not have a mat, please let us know in advance, and we will arrange one for you.
For reformer classes, please wear socks ( grippy / non slip socks recommend ) and bring a towel. You can also pick up a pair of grippy socks in our studio.
For Zumba classes, please wear sport shoes and comfortable clothing.
Please arrive 5-10 minutes before the class starts to give yourself enough time to settle in and prepare for the practice. For security reasons, the door to the studio maybe locked at the beginning of each class. Your instructor will sign you in before class.
Cancellation Policy
At Forest Studio, we understand that sometimes unexpected circumstances can arise that may require you to cancel your scheduled class or appointment. We kindly request that you notify us as soon as possible if you need to cancel or reschedule.
Cancellation Policy for Group Classes:
Clients can cancel a scheduled class up to 12 hours prior to the start of the class with no charge.
Clients who cancel a class less than 12 hours prior to the start of the class or who do not show up for a scheduled class will be charged the full price of the class.
If you are on the VIP unlimited or Trial Pass, cancellation takes place within 12 hours of start time are subject to a late cancellation fee of $10. The no-show fee is $20.
Cancellation Policy for Private / Small Group Appointments:
Clients can cancel a scheduled private appointment up to 24 hours prior to the start of the appointment without penalty.
Clients who cancel a private appointment less than 24 hours prior to the start of the appointment or do not show up for a scheduled private appointment will be charged the full price of the appointment.
Late Arrival Policy:
Clients who arrive late for a scheduled class or private appointment may not be permitted to participate or may be asked to wait until the next available appointment time.
Clients who are more than 10 minutes late for a scheduled class may not be admitted to the class and will be considered a no-show.
We understand that emergencies may arise that may prevent you from adhering to our cancellation policy. In these cases, please contact us as soon as possible to discuss your situation.
The late cancellation fee and no show fee is non-refundable.
This is in place for all Yoga, Pilates, Barre, Classical Fitness, Zumba classes.
The cancellation and booking policy is in place to ensure everyone has a chance to attend.
Membership and Pass Terms and Conditions
Private and small group class packages:
The package purchased is non-refundable and non-transferable.
Trial Pass:
For new students only – strictly 1 Trial Pass per person.
Valid for 14 days from your first class booking, not purchase date.
This pass is non-refundable and non-transferable.
10+1 Group Class Pass:
Gives you access to 10+1 classes at specific studios.
Valid for 100 days from first class booking, not purchase date.
This pass is non-refundable and non-transferable.
Unlimited Group Memberships:
We accept bank account payments for Studio Membership Payments. You can also pay online.
You can book classes under your membership from your selected start date.
Your Memberships are non-refundable and non-transferable.
On Leave/ Holidays* please complete the holiday form with your start and end date.
We require 7 days’ notice to process your holidays request. Holiday / Cancellation form
Memberships will not automatically be placed on suspension due to non-attendance.
There are 2 ways to extend your package expiry date:
$30 for each 30 days extension
Purchase a new package to extend the expiry date for free
